Subject: How Do I clear my Browser's cache, cookies, temporary files and history? Date: 07/28/2010 Author: CTDLC Support Institution(s): All Product: Internet Explorer; Firefox; Safari Version(s): 7, 8, 9; 3.x; 4.x Question: How Do I clear my ...

You may search the Knowledgebase for an answer to many common issues, Troubleshoot [1] an issue or validate your computer's configuration [2]. For complex issues you may log a Service Request. A staff member will respond to you by e-mail or phone, u...

Category: General Support Subject: Commonly Used Plugins Date: 4/25/2011 Expires: N/A Author: CTDLC Support Institution(s): All Product: Computers/Browsers Version(s): All Operating System(s): All Question: Where can I find downloads for commonl...

Subject: Firewall and Port Requirements Date: 04/20/2011 Author: CTDLC Support Institution(s): All that use Blackboard Product(s): Blackboard Version(s): All Question: What are Firewalls? Are they required to use Blackboard? Answer: Firewalls...

Category: General Support Subject: Forgot Password / Password Reset Date: 03/22/11 Expires: n/a Author: CTDLC Support Institution(s): All Institution(s): Adult Success Center, Adult Virtual High School, American Academy McAliister, Am...

SUMMARY: Regardless of the Learning Management System, users may have issues either uploading files or viewing files they have previously uploaded. RESOLUTION: For all CTDLC systems, please make sure your file is in the .DOC or .RTF format. Also, m...

Subject: How do I update Java? Date: 11/11/10 Expires: upon upgrade Author: CTDLC Support Institution(s): All Product: Java Version(s): All Operating System(s): Windows Question: How do I update Java? 1. Access the CONTROL PANEL in Windows. (Depending...

SUMMARY: The text in my browser is too small to read. How can I adjust the text size to make it more readable? RESOLUTION: Most browsers support adjusting the text size with a mouse wheel. To adjust the text size with the mouse wheel, hold the "CTRL...

SUMMARY: When it is necessary to clear your browser's cache, it is also a good idea to clear the Java cache. This ensures that when you access a page with Java content, you are starting with a clean slate. It is recommended that you do this right after...

SUMMARY: Most of the online learning systems take advantage of pop-ups to present course material. If any pop-up blockers are present on your system they will prevent you from seeing course content. RESOLUTION: BROWSER POP-UP BLOCKERS: INTERNET...

SUMMARY: The Phishing Filter feature of Internet Explorer version 7 has been known to cause performance issues with learning management systems, such as Blackboard. It is recommended that you disable this feature while working in online courses. RESOLUT...

SUMMARY: Users may encounter issues when attempting to print from within an online course, either by clicking a browser's Print icon, or by using a browser's File - Print menu item. RESOLUTION: If you are using INTERNET EXPLORER to access the class,...

SUMMARY: Occasionally, CTDLC tech support will request that users attach a screenshot or other information gathered from their machine into their response. Here are a couple methods of getting information from your Windows-based machine into an e-mail ...

SUMMARY When users are having problems with certain elements in an online learning system, we will often request that you submit a browser check to Tech Support. Please reference the following instructions to submit a browser check. RESOLUTION...

How to use Compatibility Mode in IE9: Often, when an website is built for use with many browsers in mind, it may not look correct or function properly if you have the latest and greatest browser. For this, Microsoft has compatibility mode built into...

SUMMARY: While security software is designed to protect your machine from malicious software, it can also interfere with the normal operation of programs that you use daily. Many students experience issues caused by security software while using online...

10 TIPS FOR IMPROVING YOUR WIRELESS NETWORK If Windows ever notifies you about a weak signal, it probably means your connection isn't as fast or as reliable as it could be. Worse, you might lose your connection entirely in some parts of your home. If ...