Knowledgebase: General Support
GENERAL - How to Submit a Browsercheck
Posted by Nick Palermo on 14 May 2009 11:06 AM

Environment

Various web browsers; CTDLC Support's website


Purpose

The purpose of this article is to provide instructions on how to submit a "browsercheck" from CTDLC Support's website.


How-to Guide

When users are having problems with certain elements in an online learning system, the CTDLC Support Center will often request that you submit a browsercheck. Please reference the following instructions to submit a browsercheck:

  1. Navigate to http://www.ctdlc.org/Support/browsercheck.cfm
  2. Once your computer has finished loading your results, please copy and paste or screen print the results and attach them to your ticket.
  3. If you do not already have an existing ticket, please create one here: http://esupport.ctdlc.org

Update History

06/17/2015 – Updated Additional Information section
07/28/2010 – Article Created


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