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Knowledgebase : General Support
SUBJECT: How Do I clear my Browser's cache, cookies, temporary files and history? DATE: 10/03/13 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari: Chrome QUESTION: How do I clear my browser's cache, cookies, ...
You may search the Knowledgebase for an answer to many common issues, Troubleshoot an issue or validate your computer's configuration [http://www.ctdlc.org/Support/browsercheck.cfm] (opens in new window). For complex issues you may log a Service Request...
SUBJECT: How to Download and Install the Adobe Flash Player Browser Plugin DATE: 9/18/2014 AUTHOR: CTDLC Support PRODUCT: Adobe Flash Player (v.15) QUESTION: How do I download the Adobe Flash Player plugin and install it into my web browser(s)? ...
Operating Systems Various ------------------------- PURPOSE To provide information for commonly used plugins ------------------------- QUESTION Where can I find downloads for commonly used plugins? ------------------------- RESOLUTION Adobe Flas...
SUBJECT: Firewall and Port Requirements DATE:6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All that use Blackboard PRODUCT(S): Blackboard QUESTION: What are Firewalls? Are they required to use Blackboard? ANSWER: Firewalls are a safeguard for you...
SUBJECT: Forgot Password / Password Reset DATE: 6/15/14 AUTHOR: CTDLC Support INSTITUTION(S): American Radio Relay League, Charter Oak State College, CT Virtual High School, eTutoring Institutions, Goodwin College, St. Vincent's College, University ...
SUBJECT: Uploading or Viewing Uploaded Documents DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION: How do I upload or view uploaded documents? ANSWER: Regardless of the Lear...
Please click on the following links for instructions on how to update Java. Windows [https://www.java.com/en/download/help/update_runtime_settings.xml] Mac [https://www.java.com/en/download/help/mac_java_update.xml]
SUBJECT: Adjust Web Browser Text Size DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari: Chrome QUESTION: The text in my browser is too small to read. How can I adjust the text size to make it mo...
SUBJECT: Clear Java Cache DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION: How do I clear the Java cache? ANSWER: When it is necessary to clear your browser's cache, it is ...
SUBJECT: Disable pop-up blockers DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION: How do I disable pop-up blockers? ANSWER: Most of the online learning systems take advanta...
SUBJECT: Disable Phishing Filter/SmartScreen Filter in IE DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer QUESTION: How do I disable the Phishing Filter/SmartScreen Filter in IE? ANSWER: The Phishing Filter...
SUBJECT: Enable JavaScript DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox QUESTION:How do I enable JavaScript? ANSWER: Users must have JavaScript enabled to utilize the features available in ePort...
SUBJECT: Print from within the online classroom DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION: How do I print from within the online classroom? ANSWER: Users may encounte...
SUBJECT: Send information from computer to tech support DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION: How do I send information from my computer to tech support? ANSWER: ...
SUBJECT: Submit Browser Check DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION:How do I submit a browser check? ANSWER: When users are having problems with certain elements ...
SUBJECT: Update Java for Mac DATE: 6/21/14 AUTHOR: CTDLC Support PRODUCT: Java OPERATING SYSTEM(S): Mac OS X QUESTION:How do I update Java on a mac? ANSWER: Because Apple creates its own version of Java, the procedure for updating Java is di...
SUBJECT: How to Download and Install the Adobe Reader DATE: 9/18/2014 AUTHOR: CTDLC Support PRODUCT: Adobe Reader XI QUESTION: How do I download the Adobe Reader XI application and install it on my computer? ANSWER:To begin the process of instal...
SUBJECT: How to Download and Install the Google Chrome Internet Browsing Application DATE: 9/18/2014 AUTHOR: CTDLC Support PRODUCT: Chrome (37.0) QUESTION: How do I download Google Chrome and install it on my computer? ANSWER: Google Chrome is...
SUBJECT: How to Download and Install the Mozilla Firefox Internet Browsing Application DATE: 9/18/2014 AUTHOR: CTDLC Support PRODUCT: Firefox (32.0.1) QUESTION: How do I download Mozilla Firefox and install it on my computer? ANSWER: Mozilla F...
SUBJECT:Compatibility Mode in IE9 DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer QUESTION:How do I use Compatibility Mode in IE9? ANSWER: Often, when an website is built for use with many browsers in mind,...
SUBJECT:Java Issues Related to Windows Vista DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION:What are some issues with Java relating to Windows Vista? ANSWER: We have ident...
SUBJECT: Security Software and its Impact on Online Classes DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION: What is security software and its impact on online classes? ANSWE...
10 TIPS FOR IMPROVING YOUR WIRELESS NETWORK If Windows ever notifies you about a weak signal, it probably means your connection isn't as fast or as reliable as it could be. Worse, you might lose your connection entirely in some parts of your home. If you...
SUBJECT: Forgot password/Password reset DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): Charteroak State College, eTutoring, St. Vincent College, Univeristy of St. Joseph PRODUCT: Acorn, Angel Learning, Blackboard, Etutoring, Webmail QUESTIO...
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