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Knowledgebase : General Support
ENVIRONMENT Mozilla Firefox, Google Chrome, Internet Explorer ------------------------- PURPOSE The purpose of this article is to provide instructions on how to clear your browser cache and other data information across popular web browsers. --------...
ENVIRONMENT Mozilla Firefox, Internet Explorer, Google Chrome ------------------------- PURPOSE The purpose of this article is to direct users to find instructions on how to disable pop-up blockers using Firefox, Internet Explorer and Chrome. -------...
You may search the Knowledgebase for answers to many common questions, troubleshoot an issue or validate your computer's configuration [http://www.ctdlc.org/Support/browsercheck.cfm] (opens in new window). For complex issues you may log a Service Reques...
SUBJECT: How to Download and Install the Adobe Flash Player Browser Plugin DATE: 9/18/2014 AUTHOR: CTDLC Support PRODUCT: Adobe Flash Player (v.15) QUESTION: How do I download the Adobe Flash Player plugin and install it into my web browser(s)? ...
Environment Various operating systems ------------------------- PURPOSE The purpose of this article is to provide links to commonly used browser plugins. ------------------------- QUESTION Where can I find downloads for commonly used browser plugin...
ENVIRONMENT Blackboard Learn 9.1, Internet Explorer, Safari ------------------------- PURPOSE The purpose of this article is to explain Firewalls and their interaction with Blackboard. ------------------------- QUESTION What are Firewalls? Are they...
ENVIRONMENT Various institutions and services ------------------------- PURPOSE The purpose of this article is to provide instructions on how to use the "Forgot Password"/"Password Reset" tools for various institutions and services, like Goodwin Colle...
SUBJECT: Uploading or Viewing Uploaded Documents DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION: How do I upload or view uploaded documents? ANSWER: Regardless of the Lear...
ENVIRONMENT Internet Explorer, Firefox, Chrome ------------------------- PURPOSE The purpose of this article is to provide instructions on how to use the browser's Zoom feature to make the font bigger on any web page. ------------------------- HOW-T...
ENVIRONMENT Java ------------------------- PURPOSE The purpose of this article is to provide instructions on how to delete temporary files and clear the Java cache. ------------------------- HOW-TO GUIDE When it is necessary to clear your browser's...
SUBJECT: How to Download and Install the Adobe Reader DATE: 9/18/2014 AUTHOR: CTDLC Support PRODUCT: Adobe Reader XI QUESTION: How do I download the Adobe Reader XI application and install it on my computer? ANSWER:To begin the process of instal...
ENVIRONMENT Google Chrome & various operating systems ------------------------- PURPOSE The purpose of this article is to detail the process on how to download & install the Google Chrome internet browser. ------------------------- Google Chrome is ...
ENVIRONMENT Various web browsers/browser settings ------------------------- PURPOSE The purpose of this article is to direct users to find out how to enable Javascript and/or check if it is already enabled. ------------------------- HOW-TO GUIDE Pl...
ENVIRONMENT Various web browsers; CTDLC Support's website ------------------------- PURPOSE The purpose of this article is to provide instructions on how to submit a "browsercheck" from CTDLC Support's website. ------------------------- HOW-TO GUIDE...
ENVIRONMENT Windows, Mac OS X ------------------------- PURPOSE The purpose of this article is to provide instructions on how to take a screenshot to send to technical support for troubleshooting. ------------------------- HOW-TO GUIDE Occasionally...
ENVIRONMENT Windows, OS X (Mac) ------------------------- PURPOSE The purpose of this article is to provide instructructions on how to update Java. ------------------------- HOW-TO GUIDE Please click on the following links for instructions on how t...
SUBJECT:Compatibility Mode in IE9 DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer QUESTION:How do I use Compatibility Mode in IE9? ANSWER: Often, when an website is built for use with many browsers in mind,...
SUBJECT:Java Issues Related to Windows Vista DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION:What are some issues with Java relating to Windows Vista? ANSWER: We have ident...
SUBJECT: Security Software and its Impact on Online Classes DATE: 6/21/14 AUTHOR: CTDLC Support INSTITUTION(S): All PRODUCT: Internet Explorer; Firefox; Safari; Chrome QUESTION: What is security software and its impact on online classes? ANSWE...
10 TIPS FOR IMPROVING YOUR WIRELESS NETWORK If Windows ever notifies you about a weak signal, it probably means your connection isn't as fast or as reliable as it could be. Worse, you might lose your connection entirely in some parts of your home. If you...
ENVIRONMENT Windows, Mac ------------------------- PURPOSE The purpose of this article is to direct users to download and install the Mozilla Firefox web browser from the official Mozilla website. ------------------------- QUESTION Where can I down...
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