Knowledgebase
BLACKBOARD - System Requirements for Blackboard and Usage Tips
Posted by Anthony DeCusati on 25 January 2010 07:25 PM

Tips for taking assessments in Blackboard

  • Use a fresh login. If you have been working in Blackboard for longer than 30 minutes, logout, then log back in when you are ready to take your test.
  • Make sure that the computer you plan to use is stable, free of spyware, and/or viruses.
  • Students should NOT take assessments via a slow dial-up modem, a wireless network, or any unreliable connection method. Mobile devices should not be used.
  • If you are taking a timed assessment, have a clock or timer nearby, so you can keep an eye on the time.
  • Students should have their instructor’s contact information readily available, in case any problems are encountered during a Blackboard assessment.
  • Do not click anywhere outside the assessment or open additional windows or applications, as this may cause a loss of access to the exam. This includes the Back button/icon, Refresh button/icon, or double clicking any other links, buttons, or icons.
  • Use caution when scrolling if a mouse with a scroll wheel is in use. First, click a blank area on the assessment, and then use the scroll wheel. Otherwise, some answers might inadvertently get changed. Before submitting the assessment, review the answers to make sure none of them were accidentally changed by using the scroll wheel on the mouse.
  • If all test questions are on the same page, occasionally click the save button at the bottom of the assessment (next to the Submit button).
  • When finished with the assessment, click the Submit button one time only, and give Blackboard up to five minutes to complete the submission process. You will receive a confirmation screen when your assessment has been submitted successfully. NOTE: If you do not receive a confirmations screen, contact your instructor immediately.
  • If you receive an error message, write it down exactly as it reads. Also note the exact time and date of the problem, the Web browser you were using, exactly what you were doing when the error occurred, and any other relevant details that you can recall. Send a message to the instructor and contact Support.
  • If you encounter any other problems during the assessment in Blackboard, you must contact your instructor. The Support Center is not authorized to intervene in the Blackboard assessment process.
  • Networking
    Ports 8010 and 8011 must be open to access the Chat and Virtual Classroom tools. 
  • Safe Assign
    You must be able to access the following addresses in order to use the plagarism tool:

http://www.safeassign.com:8080 | https://www.safeassign.com:8443

  • Additional Notes
    All browsers require JavaScript, Java, Popups, and Cookies to be enabled.

 

Blackboard 9.1 SP 11

Click here for the most up to date list of supported browsers.

 

           

Certified: fully tested and supported. 
Compatible: partially tested but should function properly. 
Provisional: future technologies considered supported by Blackboard Support.
Unsupported: either impossible or not tested.

Microsoft Windows

 
  Internet Explorer 10Internet Explorer 9Internet Explorer 8Firefox ESR1Firefox (Final Release Channel)2Chrome (Stable Channel)3
Windows XP (32-bit) Unsupported by Microsoft Unsupported by Microsoft Compatible Certified Compatible Compatible
Windows Vista (32-bit) Unsupported by Microsoft Certified Compatible Certified Certified Compatible
Windows Vista (64-bit) Unsupported by Microsoft Compatible Compatible Certified Compatible Compatible
Windows 7 (32-bit) Provisional Certified Compatible Certified Certified Certified
Windows 7 (64-bit) Provisional Certified Compatible Certified Certified Certified
Windows 8 (32-bit) Compatible Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified
Windows 8 (64-bit) Certified Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified

 Apple Mac OS

 
  Safari 6.0.1Safari 5.1Safari 5.0Safari 4.0Firefox ESR1Firefox4 (Final Release Channel)2Chrome (Stable Channel)3
Mac OSX 10.6 Unsupported by Apple Certified Certified Compatible Certified Certified

Certified3

Mac OSX 10.7 Certified (10.7.5) Certified Unsupported by Apple Unsupported Certified Certified Certified3
Mac OSX 10.8 Certified (10.8.2) Certified Unsupported by Apple Unsupported Certified Certified Certified3
  • Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing in SP 11.
  • The following technologies are not supported in SP 11:

    • Internet Explorer 6, 7
    • Firefox 1.x, 2.0, 3.0, 3.5, and 3.6
    • Safari 2.0, 3.x and any version on Windows
    • Windows XP 64-bit
    • Mac OSX 10.3, 10.4, 10.5
    • Java 5, although it may continue to work
  • Chrome is currently unable to to access specific Java applets such as the Math Editor due to incompatibilities between Chrome and Java 7.

Blackboard 9.1 SP 13

 Click here for the most up to date list of supported browsers.

 

Term

Definition

Certified

Fully supported technology with highest level of testing before release.

Compatible

Fully supported technology with minimal level of testing before release.

Unsupported

Unsupported technology because it is either impossible or not tested.

 

Microsoft Windows

 

Windows Client Configurations

Internet Explorer 10

Internet Explorer 9

Internet Explorer 8

Firefox (ESR)

Firefox (Final Release Channel)

Google Chrome(Stable Channel)

Windows XP (32-bit)*

Unsupported by Microsoft

Unsupported by Microsoft

Compatible

Certified

Compatible

Compatible

Windows Vista (32-bit)

Unsupported by Microsoft

Certified

Compatible

Certified

Certified

Compatible

Windows Vista (64-bit)

Unsupported by Microsoft

Compatible

Compatible

Certified

Compatible

Compatible

Windows 7 (32-bit)

Compatible

Certified

Compatible

Certified

Certified

Certified

Windows 7 (64-bit)

Certified

Certified

Compatible

Certified

Certified

Certified

Windows 8 (32-bit) Compatible Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified
Windows 8 (64-bit) Certified Unsupported by Microsoft Unsupported by Microsoft Certified Certified Certified

 

 Apple Mac OS

 

 

Mac OS X Client Configurations

Safari 6.0.3
Safari 6.0.1

Safari 5.1

Safari 5.0

Safari 4.0

Firefox (ESR)

Firefox (Final Release Channel)

Google Chrome (Stable Channel)

Mac OSX 10.6 "Snow Leopard®" Unsupported by Apple Unsupported by Apple Certified Certified Compatible Certified Certified Certified
Mac OSX 10.7 "Lion®" Certified

Certified (10.7.5)

Certified
Unsupported by Apple Unsupported by Apple Certified Certified Certified
Mac OSX 10.8 "Mountain Lion®" Certified (10.8.3)

Certified (10.8.2)

Certified Unsupported by Apple Unsupported by Apple Certified Certified Certified

 

 

  • 64-bit Client Operating Systems: We are generally un-prepared to test 64-bit versions of client operating systems.  We will continue to keep Windows XP 64-bit unlisted.  64-bit Windows Vista and Windows 7 will remain Compatible [June 2011]
  • Internet Explorer 8 is only supported in Standards Mode.
  • Internet Explorer 9 is only supported in Standards Mode.
  • Blackboard strives to make all its products as accessible as possible.  JAWS 13 and 14 were used during accessibility testing of 9.1 SP13.
  • Chrome support: due to the auto-update feature of Chrome, support is based on the version available at the time of testing. 9.1 SP13 was tested with Chrome 26.0.x.
  • Firefox support: due to the auto-update feature of Firefox, support is based on the version available at the time of testing. 9.1 SP13 was tested with Firefox versions 20.0.x  and 17.0.x (ESR).
  • Note on OSX 10.8 Java is no longer shipped as part of the OS install and must be downloaded and installed by users on request of application/applet - this is a one time action on the part of the user.
  • The following technologies are not supported:
    • Internet Explorer 6, 7
    • Firefox 1.x, 2.0, 3.0, 3.5 and 3.6
    • Safari 2.0, 3.x  (or any version on Windows)
    • Windows XP 64-bit (unlisted)
    • Mac OSX 10.3, OSX 10.4, OSX 10.5
    • JRE 5 though it may continue to work

 

 


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