Knowledgebase
BLACKBOARD - System Requirements for Blackboard and Usage Tips
Posted by Anthony DeCusati on 25 January 2010 07:25 PM

Tips for taking assessments in Blackboard

  • Use a fresh login. If you have been working in Blackboard for longer than 30 minutes, logout, then log back in when you are ready to take your test.
  • Make sure that the computer you plan to use is stable, free of spyware, and/or viruses.
  • Students should NOT take assessments via a slow dial-up modem, a wireless network, or any unreliable connection method. Dial-up connections should not be used.
  • If you are taking a timed assessment, have a clock or timer nearby, so you can keep an eye on the time.
  • Students should have their instructor’s contact information readily available, in case any problems are encountered during a Blackboard assessment.
  • Do not click anywhere outside the assessment or open additional windows or applications, as this may cause a loss of access to the exam. This includes the Back button/icon, Refresh button/icon, or double clicking any other links, buttons, or icons.
  • Use caution when scrolling if a mouse with a scroll wheel is in use. First, click a blank area on the assessment, and then use the scroll wheel. Otherwise, some answers might inadvertently get changed. Before submitting the assessment, review the answers to make sure none of them were accidentally changed by using the scroll wheel on the mouse.
  • If all test questions are on the same page, occasionally click the save button at the bottom of the assessment (next to the Submit button).
  • When finished with the assessment, click the Submit button one time only, and give Blackboard up to five minutes to complete the submission process. You will receive a confirmation screen when your assessment has been submitted successfully. NOTE: If you do not receive a confirmations screen, contact your instructor immediately.
  • If a security warning displays asking you to accept or trust the Design Science certificate; you may safely accept or trust this certificate and run the applet. If possible, select the "always trust content from this publisher" option if it is available.
  • If you receive an error message, write it down exactly as it reads. Also note the exact time and date of the problem, the Web browser you were using, exactly what you were doing when the error occurred, and any other relevant details that you can recall. Send a message to the instructor and support@ctdlc.org.
  • If you encounter any other problems during the assessment in Blackboard, you must contact your instructor. The CTDLC Support Center is not authorized to intervene in the Blackboard assessment process.
  • Networking
    Ports 8010 and 8011 must be open to access the Chat and Virtual Classroom tools. 
  • Safe Assign
    You must be able to access the following addresses in order to use the plagarism tool:

http://www.safeassign.com:8080 | https://www.safeassign.com:8443

  • Additional Notes
    All browsers require JavaScript, Java, Popups, and Cookies to be enabled.

Blackboard™ Learn Release 9.1 SP7 (9.1.70081.0) are tested with a variety of technologies.


Certified: fully tested and supported. 
Compatible: partially tested but should function properly. 
Provisional: future technologies considered supported by Blackboard Support.
Unsupported: either impossible or not tested. 

Microsoft® Windows® Operating System

  

Internet Explorer® 9 

Internet Explorer 8

Firefox (Final Release Channel)

Firefox 3.6

Chrome (Stable Channel

Windows® XP (32-bit)

Unsupported

Compatible

Compatible

Compatible

Compatible

Windows Vista® (32-bit)

Certified 

Compatible

Certified 

Compatible 

Compatible

Windows Vista (64-bit)

Compatible

Compatible

Compatible

Compatible

Compatible

Windows 7 (32-bit)

Certified 

Compatible

Certified

Compatible 

Certified

Windows 7 (64-bit)

Compatible

Compatible

Compatible

Compatible

Compatible

Apple® Mac OS® Operating System

 

Safari® 5.0

Safari 4.0


Firefox (Final Release Channel)

Firefox 3.6

Chrome (Stable Channel)

Mac OSX 10.5 "Leopard®"

Compatible

Compatible

 

Compatible

Compatible

Compatible

Mac OSX 10.6 "Snow Leopard®"

Certified 

Compatible

 

Certified

Compatible 

Certified 

  • Blackboard strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
  • Blackboard Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from http://java.sun.com/javase/downloads/index.jsp.
  • The following technologies are not supported:
    • Internet Explorer 6 and Internet Explorer 7
    • Firefox 1.x, 2.0, 3.0, and 3.5
    • Safari 2.0, 3.x  (or any version on Windows)
    • Mac OSX 10.4 "Tiger"
    • Java 5
  • Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
  • Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle.  At the time of testing, Chrome 13.0 and Firefox 6.0 were the latest available versions.  Since then, new stable versions may have been released and widely adopted.  Blackboard is supporting all newer stable versions of Chrome and Firefox.

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